Sales Support
With the Genisys Sales Support services, your IS department no longer has to rely on a multitude of organisations to source products and provide solutions. Genisys adds value and convenience by providing a single source solution for all your systems integration requirements.

Technical support
Through extended warranties, advanced replacement, network support, software support and on-site technical support, our hardware maintenance options will let you get the returns you would expect from your investments in networking equipment.

Migration services
Our project teams can handle any stage of migration, from upgrading and/or expanding an existing network, integrating disparate networks to creating a new environment from an existing environment i.e. Novell NetWare migration to Windows NT Server or cc: Mail/MS-mail migration to Exchange.

Systems integration
Deploying and implementing networks and network enhancements are crucial to the success of your business. We understand that it is not only important which products you select but also the process to integrate those products efficiently and effectively. With our various technical services (project management, pre-staging and systems integration services, etc.) you can rely on Genisys to meet your systems integration requirements at an affordable price.

Clustering solutions
Clustering promises to minimise downtime by providing an architecture that keeps your systems running in the event of a single system failure. We work closely with a number of our business partners, Compaq, Digital, IBM, Novell and Microsoft to bring cost effective clustering solutions to our clients.

Pre-sales consultancy
Constant changes in your business and your network require quick and timely response. Genisys addresses these changes, whether you need network analysis today or direction for tomorrow. Our multi-vendor knowledge and technical expertise can help you create an integrated system to achieve your business goals.

Product procurement and evaluation
Achieving your IT growth plans while managing your budget can be challenging. Genisys has an extensive inventory of products from the industry's leading manufacturers and can be your single source to providing systems integration solutions from a variety of vendors, saving you time and money, and matching your networking product requirements to your budget.

Infrastructure design and planning
Your organisation's efficiency and productivity depends on an IT infrastructure finely tuned to the way your business operates and yet be flexible enough to meet the changing demands of departmental workgroups and individual end-users. Genisys helps you design a successful network, tailored precisely to your business needs, using tried and tested technologies.

Disaster prevention and recovery services
We can assist in planning a strategy for business continuity with a disaster prevention and recovery plan, specifically tailored to your organisations requirements. Solutions can be as simple as tape backup hardware and software to fully implemented server clusters.

Asset management
Networks, often extended over a period of time and, might become less effective. To address this issue, Genisys offers a number of Asset Management services.

Project management
Our project managers are experts in the logistical, technical and financial aspects of networking projects. Among the considerations we address are delivery schedules, equipment configuration, surveys and related drawings, and final acceptance criteria for each site. From start to finish, we serve as a single point of contact for any and all phases of your infrastructure/networking project.

Pre-staging
Equipment setup, configuration, burn-in and testing can all take place at our configuration facility. Technicians can configure the hardware and software, and load IP addressing information to your specifications. Pre-staged equipment is then prepared for shipment to your site.

Change management
It is inevitable that over a period of time an organisation's IT infrastructure becomes outdated. To meet today's business challenges, organisations have to accept that changes will have to be made to keep up-to-date. Genisys can assist your organisation to plan, manage and implement such changes, and also provide the necessary resources to enable your business, to adapt remain at the forefront of technology with regard to your IT infrastructure.

Post-sales consultancy
Networks are always changing, we can help you to identify the changes and assist in proactively improving your network.

Service level agreements
One of the best ways to measure and enforce excellent performance is through the use of Service Level Agreements (SLA's). Genisys can draw up contracts that stipulate SLA's that conform specifically to your organisation's needs, and define the service commitments that Genisys will endeavour to adhere to.

Hardware and Network support
IT infrastructures and networks are a substantial investment, and your organisation expects a reasonable level of return from this investment. With Multi-vendor support capability, our hardware and network support ensures that you get as high a return as possible on your investment.

Scalable help / service desk solutions
The Genisys helpdesk staff, takes the time to understand your business and your network. Our personal approach combined with our multi-vendor technical expertise allows our team to provide quality, personalised support compared to the large, impersonal help centres of major vendors.

Infrastructure management
Whether you've planned your own network, or taken advantage of our Technical Services, we can help you implement the solution and get it up and running. Genisys Infrastructure management services cover everything from initial site survey, infrastructure design and planning to hardware and software installations and rollouts, network implementation and user training.

LAN / WAN management
We have extensive knowledge of LAN and WAN administration and management, including design and implementation of network management centres, design of distributed network management systems, selection, installation, and integration of network management platforms and integration with alarm managers and helpdesk systems.

Outsourcing
As your Outsourcing Business Partner, Genisys will have a positive impact on your organisation's productivity, and can become an extension to your IT department, enabling you to adapt or develop systems cost-effectively with no commitment to long term overheads.

Training
Genisys Training, part of Genisys, provides PC training courses on the major software packages. We have for over 12 years of training experience and are proud to be a Microsoft Gold Certified Provider.