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Summary
Genisys helps a global staffing firm streamline its service function and track and manage its IT assets.
The Customer
Blue Arrow is one of the UK's largest recruitment businesses. Part of the global staffing solutions provider CSG, Blue Arrow operates through six companies with a total of over 200 branch locations across the UK.
The Challenge
Blue Arrow's many branch offices each used different facility-management solutions. All were standalone, at the most client/server based, and the company was finding it hard to track and analyse asset lifecycles. Additionally, existing helpdesks were unable to address service calls efficiently.
The company needed a tightly integrated solution that could help them lower costs, improve service levels and streamline operations and asset management.
Benefits
Blue Arrow reported a significant improvement in the number of their service calls that are being closed within a day. Standardised workflows contributed to a reduction in service time and a more efficient routing of service calls based on the complexity of the problem being reported. In addition, facility managers are now better able to access, track, share and organise their facilities and assets. As a result, total operational costs have been reduced and resources are being utilised more efficiently.
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